Community Coordinator

As Community Co-ordinator, you’ll be the driving force behind village life - bringing people together, creating meaningful connections, and delivering an engaging programme of events and activities. You’ll play a vital role in helping residents feel welcome, supported, and empowered to live independently while staying socially connected.

This is a people-focused role where no two days are the same, and where your work will make a genuine difference to residents, families, and the wider community.

What You’ll Be Doing

Community & Resident Engagement

• Welcome and support new residents, helping them settle in and feel part of the community

• Build strong, trusting relationships with residents, families, and community partners

• Act as a key point of contact for resident queries and feedback, working with the village team to resolve concerns

• Communicate clearly and effectively with residents through a variety of channels

Events & Activities

• Plan, deliver, and continually improve a varied, inclusive programme of activities and events

• Create opportunities that support wellbeing, independence, and social connection

• Encourage strong attendance and participation through creative engagement and promotion

• Work closely with the hospitality team to deliver successful, cost-effective events

• Evaluate events and use feedback to drive continuous improvement

Partnerships & Volunteering

• Build strong links with local organisations, suppliers, and community groups

• Recruit, induct, and support resident and community volunteers

• Coordinate external instructors and ensure they uphold RVG’s service standards

Teamwork & Standards

• Work collaboratively as part of the village management team

• Champion excellent customer service and RVG’s values in everything you do

• Follow health, safety, and emergency procedures, including participation in the village emergency response

What We’re Looking For

• At least 3 years’ experience delivering excellent customer service or community engagement

• A genuine passion for people and building meaningful relationships

• Strong communication, planning, and organisational skills

• Empathy, resilience, and a proactive, solutions-focused mindset

• Confidence managing events, volunteers, and external stakeholders

• A team player who is equally comfortable working independently

• Flexibility to work occasional evenings or weekends

• DBS check required

• Emergency First Aid at Work qualification (or willingness to complete – training provided)

Why Join RVG?

At RVG, we believe in creating places where people can truly age well. Our culture is shaped by values that guide how we work and how we treat one another:

Age Well | Community | One Team | Keep Improving | Invest Wisely | Planet Positive

You’ll be joining a supportive and values-driven organisation where your contribution matters and where you’ll have the opportunity to grow, develop, and make a real difference every day.